Requirements
- FAHREN LERNEN app
- The push notification in your FAHREN LERNEN app must be activated under Authorisation.
- The contents of your app must be refreshed by pulling the screen down under To-do (pull-to-refresh).
- You must have a credit balance on your driving school account for your requested driving appointment and for driving appointments that have already been confirmed.
- The higher your credit balance, the more requested driving appointments can be confirmed for you. At the end of your training, any credit balance will be transferred back to you.
- Your current credit balance: App FAHREN LERNEN -> More -> Document folder -> Finances
- Your FAHREN LERNEN app calculates 200 € blanket for a driving appointment (mix of training lesson and special lesson).
- If you have not yet reached the minimum age for your driving licence, please note when requesting a driving appointment that the practical exam may be taken at the earliest 1 month before reaching the minimum age.
Request a driving appointment
- You must have a credit balance on your driving school account for your requested driving appointment and for driving appointments that have already been confirmed.
- In your app FAHREN LERNEN 2024 under To-Do, you can use the small blue icon in the bottom right-hand corner to request your driving appointments with our customer service team.
- Select your driving instructor or simulator and the meeting point below.
- Driving lessons on our drive easy simulator should take place before driving lessons in real road traffic. Please refer to the ‘Training programme’ drive easy Simulator
- You can only request driving lessons of 90 minutes each. A driving appointment consists of 2 driving lessons of 45 minutes each.
- Please request the number of driving appointments recommended in your Startinformation in your desired period at the start of your training.
- Only your driving instructor can judge your level of ability. Ask him whether you should request additional driving lessons or cancel driving lessons that have already been confirmed.
- You cannot choose whether your request is for a training lesson, special lesson or test drive. Your driving instructor will decide what will be driven during your driving appointment, depending on your level of training.
- You do not have to make a special request for twilight driving. Your driving instructor will plan these with you.
- You can request driving appointments up to 8 hours before the start of the driving appointment.
- You can request driving appointments up to 6 months in advance.
- You can also request 2 driving appointments per day.
- In the BASIC type of training, a maximum of 1 driving appointment per week is provided.
- In the BALANCED training type, a maximum of 3 driving appointments per week are provided.
- In the INTENSIVE training type, more than 3 driving appointments per week are provided.
- If you book more driving appointments than provided for in your booked training type, you will be booked an upgrade to this training type. In the case of an upgrade, only the difference between the two basic amounts will be charged.
- Happy Hour driving appointment Mon - Fri 7.30 am to 4.30 pm.
- Ride time Premium Mon - Fri 4.30 pm to 00.00 am and Sat.
- If your app does not show any free travel times, there are no free travel times in this period.
- Practical exams take place every Monday between 7.30 am and 4.30 pm. These are allocated to us at short notice. We may therefore have to postpone or cancel your confirmed driving appointment on this day.
Driving appointment confirmed
- Your requested driving appointment will only be confirmed if there is a credit balance on your driving school account for this and already confirmed driving appointments.
- You will receive a push notification for each confirmed driving appointment request.
- Check your confirmed (booked) driving appointments: App LEARN TO DRIVE -> To-Do -> Practice
Driving appointment rejected
- Your requested driving appointment will be automatically rejected if there is no credit on your driving school account for this and already confirmed driving appointments.
- To increase your credit balance, transfer an amount of your choice to your driving school. Also available as a real-time transfer. Incoming payments are checked several times a day.
- You will receive a push notification for every rejected driving appointment request.
- After you have received confirmation of payment by email, please request your driving appointment again.
- Check your confirmed (booked) driving appointments: App LEARN TO DRIVE -> To-Do -> Practice
- Check your current balance: App FAHREN LERNEN -> More -> Document folder -> Finances
- In rare cases, your requested date may be declined because the vehicle is already booked for that date. In this case, please ask for an alternative date or time.
Driving appointment cancel
- You can only cancel a driving appointment up to 72 hours in advance in your FAHREN LERNEN app.
- If you do not cancel a confirmed driving appointment within the deadline, this driving appointment will be booked as a missed lesson in accordance with the training contract.
- A driving appointment cannot be cancelled by email, WhatsApp, text message or telephone.
- A medical certificate (sick note) does not release you from the obligation to pay for the driving appointment that was not cancelled on time.
- Only your driving instructor can judge your level of performance. Ask him whether you should request further driving appointments or cancel driving appointments that have already been confirmed.